Refund policy

Return & Refund Policy

At Bath Buddi, we want you to be happy with your purchase. Because our products are bath, body, personal-care, and hygiene products, we follow specific return guidelines to protect the health and safety of our customers.

30-Day Return Policy

You may request a return within 30 days of receiving your order if the product meets all of the following conditions:

  • The product is unused and unopened.

  • The product is in its original condition.

  • The product is in its original packaging.

  • The product has not been damaged, altered, or contaminated after delivery.

Used or Opened Products

For hygiene, safety, and quality reasons, we do not accept returns or refunds for products that have been opened, used, partially used, dissolved, applied, or consumed.

This policy applies to all Bath Buddi products, including but not limited to:

  • Bath bombs

  • Bath & body products

  • Personal-care products

  • Kids' bath products

  • Gift sets and product bundles

  • Any other products that are intended for personal or bathing use

Once a product has been opened or used, we cannot resell it to another customer. Therefore, such products are not eligible for return or refund.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Incorrect

  • Missing from your order

please contact us within 7 days of delivery.

Please provide your order number and clear photos/videos showing the product, packaging, and damage or issue.

After reviewing your request, we may provide a replacement, store credit, or refund, depending on the situation.

Change of Mind

If you simply change your mind about your purchase, the product must be unused, unopened, and in its original packaging to qualify for a return.

Used or opened products cannot be returned due to hygiene and safety reasons.

Return Shipping

For approved returns due to a change of mind, the customer may be responsible for the return shipping costs.

If the item was received damaged, defective, incorrect, or if the issue was caused by an error on our part, we will review the case and may cover the applicable return shipping costs.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Returns Without Prior Approval

Please contact us before sending any product back. Unauthorized returns may not be accepted or may result in delays in processing your refund.

Important Hygiene Notice

Because our products are intended for bathing, body care, and personal use, all opened, used, partially used, dissolved, applied, or consumed products are considered final sale and are not eligible for return or refund, except where required by applicable law.

If you have any questions about our Return & Refund Policy, please contact our customer support team before returning your order.